You may remember waaay back in January when I was happy dancing about purchasing some french pattern travertine for our four deck areas?
For some unbeknown reason, this very expensive purchase had become a nightmare.
After paying for the in-stock product and arranging for its collection, we were told that our large order couldn't be filled as they had double sold the stock at hand. Oops!
Accidents happen, so we patiently waited two months for a new shipment.
We paid a further $700 for transportation of the six tonne of stone last week and were disappointed when the scheduled delivery was a no -show. A few phone calls later, I was told that the palettes had 'shifted' on the truck and could no longer be safely unloaded. They were returned to the transport company for re-stacking and we received the stone a few days later.
There were meant to be six palettes; we received five. We were told this was due to the way they were re-loaded. There are quite a few damaged / broken pieces but we are told that is to be expected.
But upon counting the 'sets' we are 10 square metres short. W T F ! ! !
The delivery company will not take responsibility (they claim the palettes were inferior and delivered all the stone), nor will the stone supplier as the product was re-packaged.
So we're left with a major headache and shortfall!
We also wont know how much of the stone is unusable due to breakage until it is unpacked....God knows when! I am so upset by this and keep wondering how it could have been avoided.
I guess it's just going to have to be our 'bad luck' story....
x KL
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Oh that is frustrating & disappointing. I don't understand why couriers don't feel like its their responsibility to have a level of care for the products they deliver.
ReplyDeleteMy fingers & toes are crossed for you!
Can you believe that they do not have insurance to cover mishaps like this either? The delivery company, Newline and the supplier are 'talking' about a solution whilst we're waiting with baited breath! Fingers and toes indeed!
DeleteIt sometimes seems (to me anyway) that there is a problem like this for every major project, unfortunately. It's such a shame, because it is never the fault on the buyer (also in my experience)! I would think you could get some satisfaction going to the credit card company, or at least threatening to? So sorry you are having such a nightmare with this!
ReplyDeleteStacy
Yes Stacy, we are heading towards the threat stage. Unfortunately we paid for the stone and delivery costs via direct bank deposit so we have no recourse there. Hopefully the delivery company will be honest and we can receive a refund of costs which we can use towards the purchase of the shortfall.
Deletewow, that is such bad service :/
ReplyDeleteDid you buy the travertine from a major player , or a small local? A pallet short is a really big deal!! :/
Yup, the stone supplier has several stores across the state. They insist the delivery company ( a contractor) collected six palettes. The delivery company insist the repackaged the six palettes onto five but all the stone was included. He says / she says....bla, bla, blah. We're the piggies in the middle dealing with a very costly shortfall! Who can collect six tonne of stone themselves to safeguard against this? !
Delete